Products & Services

Services

When you purchase a Direct FuelCell® (DFC®) power plant from FuelCell Energy, we embark on a long-term relationship together. Our goal is to provide complete support to each of our valued customers for the life cycle of the product. We stand by each DFC in the field, and embrace a customer-focused and customer-driven culture. FuelCell Energy offers customers a broad range of services that can be matched to the specific needs of the facility with comprehensive service agreements up to 20 years in duration. Whether a single, 300 kW system, or a fleet of DFC products generating multiple megawatts of power, our Services team will work with you to identify the ideal service agreement that best meets your specific needs. service truck_sm

“We focus on customer satisfaction and our service agreements allow our customers to concentrate on what they do best while we concentrate on our core expertise of delivering ultra-clean power in an efficient and reliable manner.”

- Chip Bottone, President and Chief Executive Officer, FuelCell Energy, Inc.

We have highly trained technicians and engineers remotely operate and maintain the global installed base of fuel cell power plants, 24 hours per day, 365 days per year. Field service technicians provide on-site servicing. These service offerings transfer the plant performance responsibilities to FuelCell Energy, providing our customers with certainty of costs and power supply.

Availability of the products is a key metric for meeting customers’ expectations. This high level of availability is a reflection of the knowledgeable and dedicated regional service teams and the staff of the Global Technical Assistance Center (GTAC), our call center that is manned 24/7/365 to provide around the clock product support. DFC units are monitored remotely and, in many cases, problems are solved without dispatching a technician to the field.

Our customer service department is available to answer any questions you may have regarding our stationary fuel cell products. Please call 203-830-5726.

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Some of the unique advantages offered by the industry’s leading service department include: