Dependable support for the life of your system

Experienced technicians and engineers can assist with commissioning, operation, and ongoing system support.

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Customer Service
Our dedicated account managers respond to the daily needs and questions you have about your system.

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Remote Monitoring
Systems are monitored 24/7 by operation technicians at our Global Monitoring and Control Center (GMCC).

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Technical Support
Service technicians conduct proactive maintenance plans and are available for rapid on-site support.

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Customer Portal
Our online portal connects customers with a real-time dashboard of their system's key performance metrics.
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Commissioning and operation

FuelCell Energy implements facility improvements by assembling a world-class ecosystem of partners.
  • Safe and timely installation
  • Performance testing and final commissioning
  • Complete project support
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Remote monitoring and operation

Our fleet is monitored around the clock by the team at our Global Monitoring and Control Center (GMCC).
  • 24/7 system operation and monitoring
  • Data-driven insights to proactively anticipate issues
  • Analytical and diagnostic engineering support
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On-site service and maintenance

Technicians work closely with our GMCC and engineering teams to keep your system running at peak performance.
  • Regularly scheduled proactive maintenance plans
  • On-site support available
  • Experienced field service technicians

Global fleet, local support

Our network of regional field service teams ensures rapid on-site support.

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Customer portal

A custom performance dashboard gives owners a full picture of generation metrics.
  • Easy access to real-time performance data
  • Monitor key metrics to continuously improve performance
  • Transparent operating data to anticipate and avoid issues
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Critical parts inventory planning

Our team maintains an inventory of critical spare parts to maximize the uptime of your investment.
  • Dedicated parts warehouse in Torrington, CT
  • Regionally stocked inventory of critical spare parts
  • Genuine OEM parts designed and approved for our systems
Have questions?

Talk to one of our application experts.

FuelCell Energy’s team is here to support you every step of the way. We’ll work to learn the details of your operation and recommend the best configuration to meet your goals. Let us know how we can help.

Attend our January 27th webinar with Data Center Frontier - Always‑On, Always‑Cool: Reducing PUE With Carbonate Fuel Cells Register today